Thursday, February 28, 2019 to Thursday, March 28, 2019
Job Description:
Primary Responsibilities:
Support the continuum of care for TRICARE Beneficiaries by scheduling a variety of medical services in accordance with customer availability, Military Treatment Facility (MTF) capabilities and contract guidelines.
Respond to a variety of inquiries and resolves issues with regard to TRICARE eligibility in a timely manner while maintaining sensitivity toward military culture.
Conduct customer contacts related to beneficiary support, referral follow-up, education and resource inquiries primarily for the Spanish speaking community.
Identify potential emergent concerns and follow contract specific protocol connect beneficiaries to the TRICARE NAL clinical team.
Maintain constant awareness of service level and queue status in order to meet contractual requirements.
Support the continuum of care related to Global Nurse Advice Line contacts
Requirements:
Required Qualifications:
High School Diploma / GED (or higher)
Customer service experience
United States Citizenship
Ability to obtain favorable adjudication following submission of Defense Health Agency eQuip Form SF86
Preferred Qualifications:
Experience working in the Healthcare Industry
Experience working with Medicaid or Medicare
Experience working in a call center environment
Prior military or TRICARE Beneficiary experience
Ability to create, copy, edit, save and send documents utilizing Microsoft Word, Microsoft Excel, and Microsoft Outlook
