Have you ever successfully managed and delivered a project in the absence of set-backs and tough conversations? I didn’t think so. Addressing the sensitive issue of poor social skills of an otherwise technically savvy employee, reigning in a team member with dominant behavior, motivating someone who is not pulling his weight, or handling tensions between conflicting project members can all result in testing conversations that most of us dread.
The outcome of these conversations, however, depends greatly on how you handle the discussion: How you navigate interests, emotions, and fears of all parties involved, including yourself. You have to understand the difference between position and interest, the relationship between what a person does and fears, the impact of your own assumptions, how likes and dislikes influence the conversation, and many more dynamics.
In this session we discuss the impact of misguided beliefs and thinking ‘distortions’ on your handling of tough conversations as well as the impact of different communication styles on the outcome of challenging conversations. We will discuss Ofman’s Core Qualities model, ways to communicate transparently and clearly, as well as proven techniques to get to the core of the issue and diffuse tensions. You will leave this with practical insights and useful techniques that you can apply every day to a wide variety of tough conversations with the many different team members and stakeholders that you deal with.
A buffet breakfast will be served.
Agenda
7:00 a.m. - Register, Breakfast, Networking
7:30 a.m. - Webstream broadcast begins
7:40 a.m. - PMI-MN Chapter Business / Intros
7:50 a.m. - Speaker Presentation
8:40 a.m. - Questions & Answers
Reservations through 9/26/2017:
PMI-MN members $24, non-Chapter members
$34 Partners PMI-MN members $22, non-Chapter members $32
Reservations from 9/27-10/10/2017:
PMI-MN members $29, non-Chapter members $39
Partners PMI-MN members $27, non-Chapter members $37
Event Day Walk-ins: $39
LIVE Webstream
PMI-MN members $20, non-Chapter members $30
Partner discount does not apply
Cancellation: Full refunds, less a $10 cancellation fee per registration, will be granted to written requests received through October 7.
Carolien Moors is an executive and team coach, webinar host, and keynote speaker from the Netherlands. She has 26 years of experience in Europe and the U.S. in a wide variety of industries and has presented for PMI on different occasions.
Examples of topics are change management, emotional intelligence, leadership influence, accountability, communication, and stress and conflict management. Carolien engagingly applies her broad experience and her three Masters Degrees in psychology and education to the world of business.
She is known for her practical, direct approach using insights from system thinking, cognitive and gestalt psychology, provocative coaching, and leadership research. She quickly gets to the core of what’s blocking people from performing at their best and provides practical insights and tips to strengthen people’s effectiveness.