How often do we hear from our sponsors and stakeholders, “That’s not what I was expecting,” or “I can’t spend any more time with you—I’ve already told you what I want.” Many stakeholders think once they’ve provided the vision of their solution, the project team should go away and give them what they’ve asked for. During this presentation we cover techniques for avoiding the “Oh No!” Using real-life scenarios, discussions, and role plays, we provide tips and techniques for not only for defining the real need, but for asking the right questions to uncover expectations. This presentation focuses on: • Pitfalls of giving stakeholders what they ask for • How to avoid being an order taker and how to become a trusted advisor • The importance of asking context questions • The relationship between modeling and elicitation • Techniques for exploration during elicitation • How to win over sponsors and stakeholders including tips for building trust during elicitation activities.