The internal consultant role is essential in today’s workplace. All types of organizations and business units recognize the value of analyzing business problems and translating them into the right solutions as a key to getting the right work done. 

Whether that work is done through projects or ad hoc requests, certain core skills are needed to be effective and to begin operating more as consultants and less like reactionary problem‐solvers. Among those skills is the ability to understand and analyze business problems, break down a problem into manageable pieces, and recommend and “sell” solutions that will adequately solve a problem or take advantage of an opportunity.

This course provides industry‐standard, practical skills that anyone performing an internal consultant role needs. People will learn effective methods to objectively analyze issues, and gather supporting data to understand business problems and improvement areas. To avoid “jumping to solutions,” this course presents approaches to think critically and understand root causes of problems. And, since acceptance and understanding by business colleagues of findings and recommendations is critical, our course helps people to learn simple and effective ways to document and present their work. 

Through discussion, exercise, and group activities, participants will be able to:

*Describe what consulting is and why it is critical to success
*Use a systematic process to understand problems, analyze needs, and formulate solutions
*Apply industry standard tools to understand real issues and problem causes
*Document and present findings and recommendations in a way that gains understanding and 
acceptance
*Help clients prioritize their needs and your recommendations